5 Levels of Effective Communication in the Social Media Age By Basil Mbuna

  5 Levels of Effective Communication in the  Social Media Age   

 

 In the era of social media, our networks are much larger than they have ever been, and we have more ways to communicate with those in them. Even if you are not very active on Facebook or twitter my guess is that your sphere of communication has expanded significantly in recent years. Who you communicate with and how you communicate has changed radically. This new connected era brings both opportunities and challenges.

In the past we had a set of contacts, all of whom generally knew how to reach us — via phone, e-mail, or regular mail. Today, thanks in large part to social media, we have many different levels of communication, each with a specific purpose and etiquette

•  When we do not understand the role of these levels, they can become huge time wasters. When we do understand them however, they can help us more effectively engage and navigate these new waters. 

Level 1: The Public Reply

Just about everyone, including Bill Gates (who if you have not heard, recently joined twitter ), has learned the importance of having both a means to communicate with people, and a channel where people can respond. Though you can do this on Facebook through comments on Fan pages and in groups, this seems most applicable to Twitter, where people use @replies to send and receive short, publicly viewable messages.

Level 2: The Direct Message

Once a relationship is established through public communication, the next step is often a direct message within a social network. A direct message creates a private connection without opening the floodgates of e-mail. In fact, in may even be preferable to e-mail in the long term.

Level 3: E-mail

E-mail still has its place in this new era. It allows for more in-depth communication, can be easily forwarded, and sent to numerous people at once. When e-mail is used skillfully, it enables deeper communication. When not used effectively, it can become a huge time drain, as people write lengthy messages without much thought of the time and attention they are asking of recipients.

Level 4: Phone

Hearing someone's voice allows people to get a better sense of one another. While communicating via text, a person can take time to carefully craft his or her words, potentially presenting an image that may not be true or is harder to trust. A phone call allows for more immediate back-and-forth, and can be particularly helpful if a subject matter is delicate or people are considering a more in-depth relationship

Level 5: In-Person (or Video Chat)

I have met numerous people in person that I first communicated with via social networks. All of these meetings were enhanced by the natural progression of our first digital communication. While at one time face-to-face interactions were the entry point, today, in-person meetings often come at later stages.

Particularly if people are considering working on a project together, an in-person meeting allows for the most in-depth connection. For some people Skype or other video chat may be enough to experience this.

Conclusion

In this era of social media when we are reaching out and engaging more and more people, the question is not just “Should I communicate with someone?” but “How should I communicate with someone? How can I build engagement one step at a time?” The more we allow for and understand the importance of all the various levels of communication, the more we can skillfully and effectively use each one.

By

         Basil  Mbuna