“How do you communicate company culture on a daily basis?” By Basil Mbuna

“How do you communicate company culture on a daily basis?”


1. Celebrate Values Alignment Through Actions
“Culture isn’t a few platitudes on the wall. Culture flows from true values: what the company spends time and money on. Discuss how alternatives (strategy, hiring) reflect company values. Include values alignment in performance coaching. Celebrate team members when their actions embody company values.

2. Create Traditions
“Capture and create traditions that support your culture. They’re under your nose every day; you just have to find them. Look for opportunities to create “rites of passage” for new employees, stimulate healthy competition, award prizes and celebrate major accomplishments. These things all give your company personality and are what people go home talking about.”

3. Hold Virtual Meetings
“Virtual meetings are our tool of choice. We run a large team of 50+ employees, and getting an entire division’s — let alone the entire company’s — attention is near impossible. Instead, we do virtual meetings through Skype chat groups and a ‘virtual state of the company’ meeting where we go through our sales and next steps as a video address, which we record so the team can view it when they want.”

5. Connect at Morning Meetings
“Each morning, we get together for the only mandatory part of our schedule: the morning meeting. We go around answering first, what we’re most excited about doing that day and then second, a silly question. (Examples include favorite children’s book, first pet’s name and No. 1 Thanksgiving dinner staple.) It’s a refreshing way to start the day and laugh a lot (one of our core values).”
6. Send Encouraging Emails

“As an online business owner, I try to write a message each day to my staff that reinforces my organization’s culture. It may be an excerpt from our goals and initiatives, or details on a project recently completed that was in tune with our company culture.”
7. Lead by Example

“Most people could care less what you say — what’s important is what you do when the chips are down. I try to work harder than anyone else, never be to good to do the jobs that no one wants to do, and most importantly treat everyone with honesty and respect. That culture drives decisions from how we work with vendors, employees and especially customers.”
8. Get Pumped for Game Time

“Every day, my team and I get together and talk about our goals for the day and what we learned from yesterday. What challenges, customer service and production issues did we have? The company then provides free breakfast and we tell jokes, write down goals for the day, play loud music, get pumped up and get on with our day to be a better company today. ”

9. Show Appreciation
“I make a point of walking around the office every day and thanking people for their contributions. It could be something as small as, “I really appreciated the email announcement you crafted,” or something more substantive like, “Thanks for handling that tough situation a few days ago.” Thanking them reminds them to thank others and be appreciative of what we have.”

 10. Appoint a Chief Culture Officer
“Culture is communicated, whether we try or not; it lives in all the small interactions we have and in the policies and procedures we adhere to. The goal is to be intentional about creating a great, life-giving culture — and the best way to do this is to have someone whose job is building good culture. Unless someone (or a team) is specifically paid to focus on it, it’s unlikely to be good.”

11. Share Successes Everywhere
“We make sure everyone has a channel to announce their successes and curiosities with the rest of the team. Yammer announces everyone’s daily progress, a sales gong rings throughout the office whenever we get a new client and whiteboard paint from Idea Paint covers many of our walls so no one ever has to travel far for a brainstorming session.”



By  
        Basil  Mbuna